For those with health challenges, for example, a heart condition, coordinating with the airline before the travel date is a key safety factor. The carrier needs to be made aware to make arrangements for any special assistance that may be required. To relieve any stress, double-check that any supporting documentation has been submitted and/or pre-approved for travel. It is important for passengers to have access to a contact at the airline to ask questions. It is important that the airline staff involved in these matters get experienced and that these questions and options are communicated directly to the passenger whenever possible. Lion Air Pekanbaru Office in Indonesia is able to simplify these types of requests and questions. See the information below for how to access the office staff and for the reassurance that precautions for safe flight.
| Airport Name | Sultan Syarif Kasim II International Airport |
| Airport Address | Jl. Bandara SSK II, Perhentian Marpoyan, Kec. Marpoyan Damai, Kota Pekanbaru, Riau 28288, Indonesia |
| Contact Number | +62761674694 |
| Head Office Address | 89/46 Vibhavadi Rangsit Road., Sanambin Sub-District, Don Mueang District, Bangkok 10210, Thailand |
| Contact Number | (+6221) 6379 8000 |
| Official Website | www.lionair.co.id/ |
| Email Address | customercare@lionairgroup.com. |
| Online Check In | https://www.lionair.co.id/en/manage-booking/web-check-in |
| Contact Information | https://www.lionair.co.id/en/contact-us |
| Flight Ticket Booking | Ok to Board | Flight Ticket Cancellation |
| Airport Lounges | Visa Services | Baggage Allowance, Online Check-in |
| Airport Transfers | Meet and Greet | Duty-Free Allowance |
| Immigration Services | Business Class | In-Flight Meals |
| Missing Luggage | Airport Lounges | Flight/Visa Info |
| Miles | Economy Class | Delayed Flights |
| Airport Facilities | In-Flight Entertainment | Airport Wifi |
| Valet Parking | Visa on Arrival | Flight Wifi |
Safety and assurance travel together. Medical support is a sensitive process best completed by a personal, local contact. The expertise at the Lion Air Pekanbaru Office in Indonesia exists specifically to confirm everything get sorted before your flight. Use the contact points to clearly communicate your expectations for the heart patient’s well-being.
You can contact the office at (+6221) 6379 8000.
You can submit all required medical documentation directly to the office.
No, it’s not possible to connect with the office after office hours.
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