A support animal is a crucial service for the owner, and air transportation must apply those unique requirements. Specific airline requirements allow the acceptance of these service animals. They require additional information, including supporting documentation, behavioral assurances, and advance notice. To get all the help regarding support animal travel you must contact the Cathay Pacific Sales Office in Surabaya, Indonesia. All Cathay Pacific travelers with a certified support animal must submit their information to the team.
This post will direct individuals to the assistance team. This team will process all support animal requests, provide confirmations, and issue travel agreements for support animals. See the address and phone number below to submit the pre-flight forms and receive your final confirmation travel for your support animal.
| Cathay Pacific Surabaya Sales Office Address | JQCP+FW Betro, Sidoarjo Regency, East Java, Indonesia |
| Contact Number | 1 (833) 933-2244 |
| Working Hours | 24 Hours |
| Airport Name | Juanda International Airport |
| Airport Address | Jl. Ir. Haji Juanda, Betro, Sedati, Sidoarjo Regency, East Java 61253, Indonesia |
| Airport Code | SUB |
| Head Office Address | Hong Kong |
| Contact Number | 1 (833) 933-2244 |
| Official Website | https://www.cathaypacific.com/cx/en_IN.html |
| Check in | https://www.cathaypacific.com/cx/en_IN/faqs/check-in.html |
| Flying with us | https://www.cathaypacific.com/cx/en_IN/faqs/flying-with-us.html |
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Web / Online Check-in | Airport Counter Check-in |
| Kiosk Check-in | Airport and In-Flight Wifi |
| Unaccompanied Minor | Travel with Pets or Animals |
| Baggage Allowance | Duty-free Allowance |
| Flight Information | Airport Lounges |
| Visa-related Information | Pet Relief Area |
| Missing Luggage | Immigration Services |
| In-Flight Meals | In-Flight Entertainment |
It is required to contact the airline’s team, who will note your accredited support animal agreement. Below will provide the information for the team to make arrangements for all service animal documentation, and approvals. Call the Cathay Pacific Sales Office in Surabaya, Indonesia today and get assistance.
Yes, you must present the official, current identification card & certification for the support animal to the office staff.
Yes, special assistance appointments are available during operating hours.
To connect with the office team, you need to either use the phone number or can email them.
It manages all non-standard travel accommodations, including mobility aid needs and oxygen requirements.
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