Get Inside & Get Answer: Is Kiss & Fly Legit?

Flying is an exciting time for most travelers, but booking your flight tickets through a reputable website makes it better. One of the most popular search engines for finding inexpensive flights is Kiss and Fly. But some travelers ask this question, “Is Kiss and Fly legit”? Before hitting the purchase button & giving your credit card information, it’s important to know whether or not this is a legitimate company. 

This curiosity has led to many questions, opinions, & stories from fellow travelers trying to determine whether it really does save them money. For you to understand if this website is a good fit for you, this article will help you. You deserve to travel safely and happily. Please read more below, and let this post help you book your flight with confidence. Once you get sorted with your booking site, you must know about the top countries that you can fly to without a visa!

What is Kiss & Fly?

The website KissandFly.com offers a booking service for low-cost flights on the web. Here,  customers can find numerous flights to and from different destinations. 

• Customers enter the details & when the website is accessed, a list of the lowest-priced available tickets appears. 
• Along with the flight reservations, it also sells hotel reservations, insurance-related items, and car rental services. 
• Kiss & Fly has been operating since 2009. It is based in Vienna, Austria, & is part of the ticket travel network. 
• Many people use this site who are looking for low-cost flights. 
• Kiss & Fly is a legitimate travel site. Customers may consider using it to save money on airfare. Customers should review all information carefully.

How to Book a Flight on KissAndFly?

The site makes it easy to book flights online using its user-friendly website. Unlike other online travel agencies, this one offers a large selection of airlines to choose from. Below are the steps to confirm that the flight booking process goes smoothly.

Finding a Flight

To find the best flights for your travel needs, begin on the main page. Next, in the “Booking Flight” section, select the flight type, then enter the departure & arrival cities, travel dates, and the number of travelers. After you have entered this information into the system, click on the “Search” button. The site will quickly display all available flights with their prices and departure/arrival times.

Choosing a Flight

Once you receive the results of your search, you can filter your flights by price, number of stops, and duration of the flight. Be sure to check the flight’s rules & any optional services before continuing.

Entering Passenger’s Information

You will have to provide some personal information for each traveler. It includes a person’s full name, date of birth, and contact number. Make sure that this information matches the name and date of birth on your passport or identification card.

To Make Your Payment

You will need to securely pay with either Visa or MasterCard at the time of booking, using a credit card processing page displayed during the transaction. Once payments are completed and you have received your receipt for future tickets, the status of the reservation will read “Ticket Processing”. It might take up to 48 hours.

Receiving Ticket Confirmation and E-Ticket Number

Once your tickets get issued, you will receive confirmation via e-mail that includes your itinerary receipt along with the e-ticket number assigned to your reservation. To view or print your flight itinerary, sign in to “My Account” > “My Orders” > “Flight Tickets”, where you will get to check your booking status.

Reviews & Ratings

If you want to know what people (who actually traveled through Kiss and Fly) think about it, look for customer reviews. It will help determine whether it would be a good option for you personally. While many people appreciate the Kiss and Fly website’s low rates and ease of use, other travelers have had issues with customer service and booking. 

Customer Reviews on Trustpilot

Kissandfly has received many customer reviews on the Trustpilot website. These reviews are all over the place, with both positive and negative opinions. Positive reviews praise the fast service and lower rates compared to booking with the airline directly. Negative reviews mention refund processing delays and issues when attempting to book.

Ratings on Sitejabber & Other Review Sites

Their average review on Sitejabber is relatively low. The majority of customers have been unhappy with their interactions with customer service. They mentioned difficulty in making changes or cancelling their reservations. Only a handful have praised them for offering a smooth booking process & saving them money.

Positive Experiences Shared by Users

Users of third-party booking platforms often do not all share the same concerns. There are many who use this site & have completed their travel without any major issues. Below are some examples that reflect actual user experiences.

Exceptional Prices and Massively Reduced Cost

A number of users appreciate the inexpensive pricing that can be found with Kiss & Fly. One user reports that he found a flight at a 50% discount to his alternative choices. Another user reports that they booked a low-priced flight from Phoenix to Toronto during the holidays at a considerably lower cost.

High-Speed and User-Friendly Booking Process

Many users indicate that the site is quick to respond and easy to use. One user described their experience as super, super fast and easy. After obtaining an amazing deal, the user booked a flight using this site with no problems with the airline. 

On-Time Delivery of Tickets and Functionality

Many travelers received their eTickets shortly after ordering them and traveled seamlessly. One traveler received their tickets a few hours after ordering, & overall, their experience was positive. Other travelers successfully checked in and enjoyed their travels without problems.

Assistance from Customer Support When Needed

Some eTicket users praised the customer support staff. They were able to fix issues quickly using chat or telephone. One eTicket user thanked a customer support representative for the quick resolution of their problem.

Common Complaints & Issues 

Many travelers are excited to find low fares through Kiss & Fly. But these same kinds of disappointment have been experienced by some. 

Delays in Receiving Your Travel Document

People can expect to have to wait a long period of time to receive the electronic ticket from Kiss & Fly after making an online purchase. It states that the e-tickets will be received in a timely manner after the purchase. Many customers have reported waiting up to 48 to 72 hours for their e-tickets after they have made the online purchase. Waiting so long for e-ticketing can increase the stress level of travellers.

Difficulties with Cancellation and Refund Requests

Because of how Kiss & Fly operates as a third-party travel agency, travelers have experienced difficulty in receiving refunds. Customers have reported that while their airlines process their refunds quickly, this one can take weeks or even months to process. Also, customers are charged extra for cancellation requests. 

Lack of Reliable Customer Service

Many people see support available via phone, email, and chat, but report long wait times for them to receive an answer or help. The 24-hour customer service doesn’t seem to provide quick assistance when an issue occurs.

Surprising Fees and Fare Increases

While the website alerts customers that their fares are subject to change. When a customer makes a purchase, they do not expect to see additional fees for making a change or obtaining a refund.

Booking Problems at the Airport

This is concerning when you arrive at the airport for your flight, only to find your flight has been cancelled without warning. Oftentimes, it is observed that customers booked using a Credit Card have their tickets cancelled by the airline due to fraudulent charges. Most airlines will not honour the booking once it has been cancelled by the airline, and customers are left grounded.

Pros & Cons

When you use a tool or a website, it comes with advantages and disadvantages,  as mentioned below:

Pros	Cons
Provides fares that are much less than competitors often.	Many reports of fraudulent or incorrect tickets.
Most customers report very few issues when purchasing or travelling with this site using valid tickets.	Long wait times for support, and difficult to get a hold of when needed.
Easy-to-use online booking system.	Long wait times for receiving a refund & in certain situations, the travel website won’t allow customers to get their refund until after the airline has paid them.
24/7 customer support available.	You may get your flight canceled last minute or need to buy a new flight at the airport.
Payment processing is secure.	Hidden fees or charges for changes or for booking the same flight twice are common bait-and-switch tactics.
Will work for simple, one-stop itineraries.	Customers on websites have given negative reviews of this site, while those on Trustpilot have mixed results.
A legally recognized business	High risk for changes in travel itinerary, very high fees, and lack of support for making changes or canceling.

Alternatives & Advice

You are not only interested in finding cheap airline tickets but also want to confirm that you have hassle-free & safe airline ticket reservations. There are some safer alternatives to Kiss and Fly, and easy methods for successfully & confidently booking your travel plans.  

Safer Alternatives to Kiss and Fly  

Still struggling to find an answer to the question, “Is Kiss and Fly a legit website?” Then you must go through these popular travel booking services that provide customers with good service:

• Trust the Airline- If you reserve your seat directly from the airline’s site, it eliminates middleman problems. It also provides you with a hassle-free way to modify your reservation, & earns you loyalty points. 

• Google Flights– This one is a free, quick way to search for plane tickets. Once you find a low price, you will be taken to the airline’s website to complete the reservation process.

• Kayak/Skyscanner– With Kayak or Skyscanner, you can compare thousands of airline ticket options all at once. It will connect you with reputable airlines & booking sites to help you locate the best price quickly.

• Expedia or Booking.com- Large companies with powerful support infrastructure. Flight & hotel packages may offer some savings.

• Momondo or Cheapflights- A method for consumers to find lower fares by using a smaller website in a secure manner. 

Smart Advice for Booking Cheap Flights Safely

Traveling with confidence by booking cheap flights using smart advice from travel experts.

• Read Reviews First- Check travel review sites for any booking site you’re considering using. If you see a ton of negative reviews regarding cancellations and scams, you may want to avoid that site.

• Make Sure to Verify Your Booking- After paying for your flight, verify that your ticket is valid by checking with the airline’s official website using your booking confirmation number.

• Use a Credit Card or PayPal- If there’s a problem with your booking, you get protected if you use either of these options to pay for your flight. 

• Watch Out for Deals that Sound Too Good to Be True- If you find a ticket for an unusually low price, there may be risks associated with the flight. Always compare prices with the airline’s website.

• Stay Adjustable with Airports & Dates– If you fly on either Tuesday or a Wednesday, it will save you most of your money. 

• Book Your Flight in Advance– Ideally, 1-3 months for domestic and 2-6 months for international departures will result in getting the best possible prices.

Wrap Up!

This post has given you a clear answer to this question: “Is Kiss and Fly legit?” It made you aware of the fact that this one cannot be trusted by most travelers as being totally legitimate. Numerous customers who used this site report issues like fake tickets, booking flights with stolen rewards miles, long wait times for refunds to process, etc. Very few people have had their bookings go smoothly or save money. You can create stress-free journeys through booking directly with airlines or through trusted travel sites. Travel safely and intelligently!

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